Approved Email
Ensure Compliant Communication with HCPs
All communication with HCPs must be accurate, complete, and validated by the medical team—especially when sent via email. With Kea’s Approved Mail system, every message follows a strict compliance process where content is reviewed and approved by both the Marketing and Medical teams before being uploaded. Users can only send emails using this pre-approved content, ensuring every communication is consistent, compliant, and aligned with regulatory standards.
Track, Personalize & Comply – All in One with Kea Email
Approved Content
Different types of approved mail are supported. Templates can be made for Invitation Mails, Medical Information, Mail which redirects the HCP to website which is like self-serve, Marketing Mail, Congratulatory mails and so on…
Use of Approved Email
Easy access of the approved content to authorized users. Personalization of the content according to the customer and preview before sending. Mail scheduling also possible
Option to Unsubscribe
Data privacy is important. Customer will have the option to unsubscribe as needed. Reason is also captured. All division users will be blocked from sending to this customer
Tracking of mail read status
Sent mail will be tracked for Read status, Click count and Read count
Controlled and Consistent Communication
Approved Email in Keacyte gives complete control and visibility on the communication that is being sent to customers. This also ensures Customer experience is consistent across all channels of communication as is required in Omni channel.
Popular Features
Email Compliance
- Users can send emails only using content validated and approved by the Marketing and Medical Teams
- Authorized users can easily access approved email content within Keacyte
- Emails can be personalized for individual HCPs and previewed before sending
- Users can schedule emails to be sent at a later date/time
Communication Control
- Customers can unsubscribe, and their reasons are recorded; all users are then blocked from sending further mails to them
- Tracks read status, click count, and read count of each email sent
- Ensures a uniform and compliant communication experience across all channels
- Provides complete control and visibility of email communication, aligning with omnichannel strategy and compliance requirements
Frequently Asked Questions
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